Refund Policy – ProCert Learning

Last Updated: [Insert Date]

At ProCert Learning, we value your trust and are committed to delivering high-quality education, training programs, and professional development courses. We understand that sometimes circumstances change, and you may wish to request a refund. This policy outlines the terms, conditions, and process for refund requests to ensure fairness and transparency.

1. General Policy Statement

Our goal is to make your learning experience smooth and beneficial. While we encourage all students to carefully review the course information, demo lessons, and free resources before making a purchase, we understand there may be situations where a refund is necessary.

Refunds are handled according to the conditions mentioned below and in compliance with applicable consumer protection laws.

2. Refund Eligibility

You may be eligible for a refund if:

  • You submit a refund request within 7 calendar days of purchase.

  • You have not completed more than 20% of the course material or attended more than one live session.

  • You have not downloaded the majority of the downloadable resources (PDFs, videos, templates, etc.).

  • The course or training program content was significantly different from what was advertised on our website or promotional materials.

  • Technical issues prevented you from accessing the course, and our support team was unable to resolve the issue.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Requests made after the 7-day refund window.

  • You have completed more than 20% of the course or attended most live sessions.

  • You received a course certificate of completion or achievement.

  • Accessing and/or downloading significant parts of the course content.

  • Refund requests based on a change of mind after course progress.

  • Purchases made during special discounts, flash sales, or bundled offers (unless required by law).

  • In-person workshops or events once the training has started.

4. How to Request a Refund

To request a refund:

  1. Email info@procertlearning.com with the subject line “Refund Request – [Your Order ID]”.

  2. Include your full name, contact number, purchase date, course name, and reason for requesting a refund.

  3. Our support team will acknowledge your request within 48 hours and review it within 5 business days.

  4. If approved, the refund will be processed within 7–10 business days via your original payment method.

5. Refund for Course Cancellations by Us

If ProCert Learning cancels a course, training program, or workshop for any reason (such as low enrollment, trainer unavailability, or technical issues):

  • You will receive a full refund of your purchase.

  • Alternatively, you may choose to transfer your enrollment to another course of equal value without extra cost.

6. Special Notes for Subscription Plans

If you have subscribed to a monthly or yearly training plan:

  • You may cancel your subscription anytime; however, refunds will only be provided for unused future months if cancellation is made within 7 days of the last payment.

  • No prorated refunds are available for partially used subscription periods.

7. Important Considerations

  • Refunds will be processed only to the original payment source.

  • International transactions may take longer due to banking and currency conversion timelines.

  • We reserve the right to refuse refunds if there is evidence of misuse, dishonest claims, or violation of our Terms of Service.

8. Contact Us

If you have questions regarding our Refund Policy or need assistance with your refund request, you can contact us via:

ProCert Learning – EdTech Company
📧 Email:info@procertlearning.com 
📞 Phone: +1 2723814471
🕒 Support Hours: Monday – Friday, 9:00 AM to 6:00 PM (IST)